Shipping Info

Web Order Shipping

We offer several shipping options for web orders and while we try to ship as much as we can via USPS Flat Rate, some items are specialty and require other rates. Below is a simple breakdown

Flat Rate Shipping (Small-Medium) $6.00

Tee shirts, rashguards, most small accessories up to 5 items

Flat Rate Shipping (Medium-Large) $12.00

Rack pads, deck pads

Paddle Flat Rate $30.00

Inflatable SUP Flat Rate $85.00

Returns/ Exchanges:

New and unused items can be returned for a full credit within 90 days of purchase (excluding boards or paddles, please check our warranty information at the bottom of the construction information page for details)

To return or exchange an item, please send it to:

Blue Planet Surf

540 Ward Ave.

Honolulu, Hawaii 96814

If we made a mistake and sent you an incorrect or faulty item we will pay the shipping cost and replace it for you at no charge.  If you want to exchange a new and unused item, please return it with instructions of exactly what you want in exchange and where to send it along with your credit card number, exp. date and 3 digit security code to pay for return shipping.

 

Disclaimer:

We package the boards in two+ layers of bubble wrap with extra buble wrap on the nose, tail and rails and put it inside a cardboard box. Even with the best packaging, sometimes boards can get damaged. Blue Planet is not responsible for any damage occurring in transit but we fully insure the value of the board and will assist you in filing a damage insurance claim in case of any damages.

 

We can also offer door to door delivery on request, but please be aware that the cost is about twice as high as airport to airport service, door to door charges start at $500.

 

For more information visit:

 

Blue Planet Surf Shop

540 Ward Ave.

Honolulu, Hi 96814

Tel. 808 596 7755

Click for the BBB Business Review of this Surfboards in Honolulu HI